Returns Policy

We offer a 30-day return policy. Who pays for the return depends on why the item is coming back.

Faulty, damaged or wrong item sent

If the product is faulty, arrived damaged, or we sent the wrong item, the return costs you nothing. Contact us within 30 days of delivery with your order number and photos of the problem, and we will send you a prepaid return label. We then replace the set or refund you in full.

Doesn't fit the vehicle on your order

Every set is cut for a specific make, model and year range. If you ordered for the correct vehicle and the shades don't fit, that is on us, not a change of mind. Send us photos of the shade held up to the window within 30 days of delivery. We will help you get the fit right, and if we can't, we replace the set or refund you in full, with a prepaid return label. Trying the shades on your car does not affect this.

Change of mind, or wrong vehicle selected at checkout

If you no longer want the item, or the wrong make, model or year was selected when the order was placed, you may return it within 30 days of delivery for a refund of the product price. Please check the vehicle details on your order before it ships. For these returns:

The original shipping fee of $15.00 AUD is not refunded, including on orders that shipped free: we deduct $15.00 from your refund to cover the original delivery. You also pay the return postage, and that is not refunded either.

Items must be:

• Returned within 30 days of delivery
• In original, unused condition with all original packaging
• All magnetic attachments and components included
• Free of damage, wear, or signs of installation attempts
• Accompanied by proof of purchase (order confirmation or receipt)

Return process

1. Contact our support team via email or WhatsApp to initiate a return
2. Provide your order number and the reason for the return
3. We'll send you a return authorisation. If the item is faulty, damaged, wrong or doesn't fit the vehicle on your order, it comes with a prepaid shipping label; otherwise we'll give you the return address and you send it back using a tracked service of your choice
4. Package the item securely in its original packaging
5. Ship the item back to our warehouse
6. Once received and inspected, we'll process your refund within 5–7 business days

Refund processing

Refunds are processed to the original payment method within 5–7 business days after we receive and inspect the returned item.

On a change-of-mind return, $15.00 AUD for the original shipping is deducted, even if your order shipped free, and the return postage is not refunded. Faulty, damaged, wrong or ill-fitting items are always refunded in full, including shipping.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Contact us

For questions about returns or to initiate a return, please contact our support team via WhatsApp or email.

• WhatsApp: +61 434 858 199
• Email: sales@shado.com.au